Make roomfor the day.Make roomfor the day.

Time runs from the agreed start, not a later time caused by Client lateness, unreadiness, wardrobe changes or waiting for companions. Agreed beauty work, transfers, parking, waiting and reasonable breaks count within the continuous block, not eight hours of camera-only work. The team’s own commute to the first and from the final service point is not added.

If Studio lateness, unreadiness, inadequate vehicle charge or its own poor scheduling causes actual service time loss, it promptly informs the Client and restores equivalent affected service time free. Restoration is not billed as overtime or taken from separately purchased time. A later return or replacement date cannot be imposed without consent.

If reasonable restoration cannot be arranged, loss of the entire photo-day service receives at least the discounted base package price × unrecovered minutes ÷ 480 as a price reduction/refund. Portraits use C$50 × unrecovered minutes ÷ 120. If a shorter service block was agreed, use its actual agreed minutes as the denominator. A missing individual function is assessed by its affected value, with the corresponding tax adjustment. This is minimum contractual relief, not the overtime rate or a statutory damages cap; section 12.6 addresses duplicate recovery for the same loss.

There is no fourfold or one-hour-minimum penalty. If a Studio failure defeats an essential, irreplaceable agreed element, merely extending time is not automatically a complete remedy; section 12 applies.

Overtime is C$40/hour for C$499 and C$65/hour for C$899, prorated by agreed actual extra minutes and rounded to cents, without a one-hour minimum. The expected charge requires express advance approval. The confirmed end includes agreed final drop-off. Without consent the Studio does not add stops that necessarily create overtime.

Ordinary transit counts as service time, but unapproved overruns are not automatically billable. The Studio plans reasonably, monitors timing and offers an end-or-extend choice. Where immediate termination would be unsafe, safe transport comes first and only agreed charging rules apply. Extra time does not automatically increase retouches, looks or team size.

Only the scheduled areas, route and services are included. Parking, venues, admission, ferries, meals, shipping and lodging must identify the payer and require approval of a cost or cap if not included. Known mandatory costs belong in the advance quote, not hidden surcharges. Tips are entirely voluntary.

The party named in the schedule obtains venue bookings and permits; the Studio discloses known restrictions and reasonably checks recommended locations. No trespass, traffic obstruction or unsupported access guarantee is permitted. Requested priority images are not guaranteed frame by frame, but expressly accepted essential services cannot be downgraded by a general best-efforts clause. Client-booked external services follow their own terms without excusing Studio fault.

Both photo days include up to 8 continuous service hours and, by default, up to two client participants. Seats, luggage, child restraints and any additional participants must be verified beforehand. Unless expressly varied in the schedule, touch-ups cover one named recipient. Overloading is not permitted.

“Dual-camera” means coordinated team coverage and different angles during photographic portions, not uninterrupted simultaneous shooting while driving, applying makeup, transferring or resting. Video, drone work and edited films are not automatically included.

Clients disclose only necessary allergy, skin-sensitivity, accessibility or child-restraint needs affecting the service. Relevant products/methods are discussed before beauty work and reasonable hygiene is used. A participant may stop on discomfort. Disclosure or consent does not waive negligence, injury or statutory rights.

Permission is sought before touching hair, clothing or positioning a subject. No nudity or unsafe pose is required. Clients bring clothing, accessories, contacts and personal necessities unless expressly supplied. Reasonable companions may attend subject to advance venue and vehicle-capacity planning.

Package deliverables are the digital images specified in section 3, with retouch counts and qualified JPEG coverage determined by the selected package.

Eligible JPEGs are reasonably curated images with exposure, white-balance and overall colour finishing, excluding tests, technical failures and meaningless duplicates. They are not every shutter frame or all individually retouched. Schedule A states the minimum; a retouched version of the same source is not an additional distinct image. Reaching the minimum does not cap the promised full eligible set or justify arbitrary culling. A minimum/essential-quality shortfall is addressed under section 12, not excused by vague artistic selection.

Retouching includes agreed skin tone, temporary blemishes, natural texture, local tonal work and modest shaping. Material identity changes, face swaps, background replacement, complex crowd removal and major clothing/body reconstruction are not standard. Material identity or body-shape changes require explicit instructions.

Unwatermarked files are high-resolution sRGB JPEGs, normally at least 3000 pixels on the short edge. A smaller special crop must be disclosed and accepted. RAW files, unculled frames, project/layer files and presets are excluded unless separately purchased. Changing a DPI label alone is not higher-resolution delivery.

Portrait proofs are provided within 5 business days of shooting. Photo-day selection proofs are provided within 7 business days, with eligible JPEGs delivered at the same time if payment is complete. Actual supply dates are recorded in the schedule. Access to proofs is not a waiver of quality feedback.

The Client should select file numbers within 14 calendar days after usable proofs and the selection notice are supplied. A paying client does not automatically forfeit delivery through delay. Only production delay directly caused by that delay may reasonably extend the affected deadline; the Studio states the effect and revised latest date in writing without delaying other ready deliverables. Silence by an unpurchased portrait client is not a purchase and does not authorize a collection balance.

10.5(a) For a purchased item requiring selection, the Studio sends a reminder around day 14 and, if still incomplete by day 30, a final notice allowing at least 15 calendar days. Only a separate express election in Schedule D authorizes Studio selection after that notice period and no earlier than day 45 after the paid selection notice, followed by included retouches in the agreed style. That notice date is no earlier than both usable proofs and purchase being in place.

10.5(b) Studio selection covers only retouches already purchased; it authorizes no extra charge, publicity or unapproved printing. It may be revoked in writing before selection begins. Later image substitution is separately quoted new work, but Studio error remains a free correction. The authorization/final notice states the latest retouch date and respects section 10.6 timing; the section 11 preference round remains available.

10.5(c) Without selection authority and with prolonged nonresponse, mark the order awaiting Client instructions. Around day 90, propose an extension, authorized selection or consensual closure/refund reflecting unperformed value. Before lawful closure, do not deem completion, forfeit unearned amounts or routinely delete files necessary for paid delivery. No storage or reactivation fee arises without an expressly accepted new agreement. An unpurchased portrait collection creates no duty to supply its unpurchased retouches.

After complete selections, due payment and clear editing instructions, portrait retouches are due within 7 business days and photo-day retouches within 10. One included image may be used for style confirmation and counts toward the total. Studio-created approval steps cannot extend deadlines indefinitely. Timing changes caused by new requests require written explanation and agreement.

Package digital images are delivered according to the timelines and methods specified in this section.

Digital delivery uses an access-protected link or agreed method and requires internet access and a device able to open JPEG/ZIP files. Links normally remain available for 60 days with a download reminder. Expiry does not cancel an outstanding delivery obligation; existing files may be re-sent once free within the archive period.

Eligible JPEGs are curated, colour-finished photographs, excluding tests, technical failures, meaningless duplicates and RAW files. They are not all individually retouched. Minimum quantities are specified in your booking schedule.

Within 7 calendar days after retouched delivery, the Client may submit one consolidated, numbered preference-revision request. One round of colour, skin-tone, texture and modest retouch adjustments within the agreed style is included, returned within 7 business days of clear consolidated instructions unless a definite alternative date is agreed for complexity.

A round means one consolidated request for that batch, not a fee per message. If comments are still being added, agree when the list is complete before starting. Reasonable explanations such as “more natural” are not artificially split into chargeable rounds.

Missed agreed instructions, editing artifacts, export errors and failure to deliver the promised edit are corrected free, do not use the preference round and are not automatically excused after seven days. Correction does not permit endless changes to the original instructions.

A new style, switching an image after retouching has begun, additional images, complex composites and further preference rounds are new work. Scope, price and timing require prior express agreement. Declining does not affect already purchased compliant deliverables. Neither party is obliged to accept a new creative commission.

References express direction, not a promise to copy another person’s face/body, weather, location or exact image. The Studio must reasonably pursue the expressly agreed style and cannot use “artistic discretion” to ignore accepted instructions. Ordinary display differences alone do not establish file defects.

The Studio commits to pre-session priorities, reasonable on-site previews/communication and section 11 revisions. Photo days are not promises of “100% satisfaction”, “edit until satisfied” or unconditional dissatisfaction refunds. On-site approval or payment does not waive genuine later-discovered issues.

Where performance conforms, subjective taste, changed preferences, disappointing social engagement or no longer wanting images do not trigger a photo-day refund, waived balance or free reshoot. An unpurchased portrait collection may still be declined under section 4. Normal specific feedback must not be dismissed as nitpicking.

Missing promised core service, serious Studio-caused technical failures, lost files, deficient delivery or clear departure from agreed standards require proper remedies. Repair, completion or a suitable consensual reshoot is offered first where appropriate; otherwise the affected value is reduced or refunded. A visitor cannot be forced to return to Vancouver to obtain a remedy.

A partial problem does not automatically make the entire photo day free. Conversely, complete failure of photography central to the booking cannot be resolved by an arbitrary single-image refund. Remedy reflects actual impact, irreplaceability, usable results, responsibility and law, potentially including the entire fee. No remedy is conditional on praise, removal of a review or new publicity permission.

Clients may provide a booking ID, image numbers, issue and desired remedy. The Studio normally acknowledges within 2 business days and responds substantively within 5, explaining complex cases and the next update. This internal process is not a prerequisite to seeking a lawyer, regulator, payment provider, tribunal or court and does not suspend legal deadlines.

12.6 There is no double recovery for the same loss. Where lawful, appropriate restored time, repair, reduction or refund actually given for that loss is taken into account in later compensation for it. Relief unrelated to a separate loss does not erase that responsibility or reduce a non-reducible statutory refund or remedy.

The Studio retains copyright it lawfully owns and ensures sufficient rights to grant the licence below. This is not an assignment or buyout of all image copyright. Non-excludable lawful uses remain unaffected.

After the corresponding image charges are paid, the Client receives a perpetual, nonexclusive licence for downloading, private prints, personal social media/websites, professional profiles and model/actor applications. Stock sale, copyright resale or paid advertising for a third-party brand requires separate written permission. Credit is appreciated but not a delivery condition.

Normal crops, resizing and platform compression are permitted. Material client re-edits should not be falsely attributed to the Studio’s original treatment. Unpurchased proofs are for evaluation and must not have watermarks removed to pass as purchased files. This does not restrict lawful evidence, professional advice, rights enforcement or reviews.

Every package is private by default. Signing, paying, choosing C$99 or declining images is not permission for website, social, advertising or behind-the-scenes publicity. Use requires each relevant subject’s separate voluntary permission for identified material, purposes and period. Declining or withdrawing publicity permission does not increase package prices or reduce purchased delivery.

A client posting, tagging the Studio or reviewing it does not automatically authorize portrait reposting or advertising use of a review; permission is sought separately. Each identifiable adult consents individually; a guardian acts only within lawful authority for a minor.

A Photo Day is a complete service with its images included. Portrait’s optional collection purchase after proofs does not apply. Aesthetic preference alone does not automatically trigger a refund, waived balance or free reshoot; Studio performance or material delivery failures receive remedies under the agreement.

We review weather, air quality, roads and venue limits near the session. Unsafe conditions or inability to provide essential agreed services lead to free rescheduling or a mutually agreed alternative. Overcast conditions alone do not cancel a viable session. If reasonable rescheduling is unavailable, unperformed services are refunded under the agreement.

Choose the specific reward you want; the highest tier is never selected automatically. Aria Credit applies to the remaining eligible service balance and cannot be used toward booking deposits or reservation fees. Credit can be used in part, with the remainder retained. Points and Credit are not cash and cannot be transferred, cashed out or refunded as cash.

Clients with an Aria account can view photos, Points, Credit and history in My Aria. Contact the Studio for redemption, Credit eligibility, minimum spend, expiry and offer stacking. This page does not automatically apply Credit or schedule a complimentary session.

An inquiry does not reserve a date or require payment or publicity permission. After verifying availability, capacity and any required transport authority, the Studio supplies the completed schedule and full terms, then confirms after mutual express acceptance and the agreed initial payment. Money mistakenly taken for an unconfirmed booking is promptly refunded in full. This workflow does not override the legal determination of when a contract actually forms.

Before payment the Client may review, retain and print all terms, correct errors and expressly accept or decline. Once formed, the Studio sends the accepted complete version, schedules and payment record to the designated email without unnecessary delay, ordinarily within 1 business day and never beyond the applicable statutory deadline. A changeable web link alone is insufficient; a retainable copy is available on request.

Both C$499 and C$899 require a C$100 credited deposit. Base balances of C$399/C$799 are due before the booked outing ends. The Studio provides an itemized bill beforehand, separately showing taxes and approved overtime/extras. Payment is not conditional on reviewing later retouched files or expressing subjective satisfaction.

Genuine disputed items are documented. Undisputed sums remain payable, without limiting lawful withholding, chargeback or refund rights. The Studio may pause delivery of image items lawfully due but unpaid; it must not detain a person, documents or luggage or terminate transport at an unsafe location.

Absent a separate lawful written financing arrangement, there is no late-payment interest, compounding or punitive collection charge. Statutory refund deadlines apply. Otherwise, contractual refunds are processed within 15 calendar days after entitlement is established, with a record supplied to the Client.

4.7 Initial payments are price credits, not automatically non-refundable or cancellation caps merely because they are called deposits. Applicable GST/PST and registration obligations are addressed with the tax, rate, taxable base and inclusive total disclosed before contracting or additional purchase. Payments and taxes already collected are properly credited without duplication. Later internal tax reclassification does not permit arbitrary increases to an agreed total, subject to mandatory law.